--- title: iOR Partners | Careers description: Join the iOR team to be a part of redefining surgical excellence in the U.S. and around the world. --- [Skip to content](https://iorpartners.com/careers#main-content) [![iOR Partners](https://iorpartners.com/hubfs/iOR%20Partners%20Logo%20Stacked_Full%20Color.svg)](https://iorpartners.com/?hsLang=en) - [Office-Based Surgery](https://iorpartners.com/office-based-surgery) Show submenu for Office-Based Surgery - [Accreditation](https://iorpartners.com/office-based-surgery-accreditation) - [Reimbursements](https://iorpartners.com/office-based-surgery-reimbursements) - [Safety & Efficacy](https://iorpartners.com/office-based-surgery-safety-efficacy) - [Anesthesia](https://iorpartners.com/office-based-surgery-anesthesia) - OBS Resources Show submenu for OBS Resources - [White Papers & Webinars](https://iorpartners.com/office-based-surgery-white-papers-webinars) - [FAQs](https://iorpartners.com/faq) - [Blog](https://iorpartners.com/blog) - [iOR Suites](https://iorpartners.com/office-based-surgery-suite-implementation/) Show submenu for iOR Suites - iOR Services Show submenu for iOR Services - [Planning & Development](https://iorpartners.com/office-based-surgery-suite-implementation/planning-development) - [Accreditation & Compliance](https://iorpartners.com/office-based-surgery-suite-implementation/accreditation) - [iSupply Materials Management](https://iorpartners.com/office-based-surgery-suite-implementation/isupply) - [iBenefits Billing](https://iorpartners.com/office-based-surgery-suite-implementation/ibenefits) - [Operational Expertise](https://iorpartners.com/office-based-surgery-suite-implementation/operations) - [iOR Suite Gallery](https://iorpartners.com/ior-surgery-suites-portfolio) Show submenu for iOR Suite Gallery - [Portfolio](https://iorpartners.com/ior-surgery-suites-portfolio) - [Virtual Tour](https://iorpartners.com/ior-surgery-suite-interactive-tour) - [iOR Video Library](https://iorpartners.com/ior-surgery-suite-videos) - [About Us](https://iorpartners.com/about) Show submenu for About Us - [Careers](https://iorpartners.com/careers) Open main navigation Close main navigation - [Office-Based Surgery](https://iorpartners.com/office-based-surgery) Show submenu for Office-Based Surgery - [Accreditation](https://iorpartners.com/office-based-surgery-accreditation) - [Reimbursements](https://iorpartners.com/office-based-surgery-reimbursements) - [Safety & Efficacy](https://iorpartners.com/office-based-surgery-safety-efficacy) - [Anesthesia](https://iorpartners.com/office-based-surgery-anesthesia) - OBS Resources Show submenu for OBS Resources - [White Papers & Webinars](https://iorpartners.com/office-based-surgery-white-papers-webinars) - [FAQs](https://iorpartners.com/faq) - [Blog](https://iorpartners.com/blog) - [iOR Suites](https://iorpartners.com/office-based-surgery-suite-implementation/) Show submenu for iOR Suites - iOR Services Show submenu for iOR Services - [Planning & Development](https://iorpartners.com/office-based-surgery-suite-implementation/planning-development) - [Accreditation & Compliance](https://iorpartners.com/office-based-surgery-suite-implementation/accreditation) - [iSupply Materials Management](https://iorpartners.com/office-based-surgery-suite-implementation/isupply) - [iBenefits Billing](https://iorpartners.com/office-based-surgery-suite-implementation/ibenefits) - [Operational Expertise](https://iorpartners.com/office-based-surgery-suite-implementation/operations) - [iOR Suite Gallery](https://iorpartners.com/ior-surgery-suites-portfolio) Show submenu for iOR Suite Gallery - [Portfolio](https://iorpartners.com/ior-surgery-suites-portfolio) - [Virtual Tour](https://iorpartners.com/ior-surgery-suite-interactive-tour) - [iOR Video Library](https://iorpartners.com/ior-surgery-suite-videos) - [About Us](https://iorpartners.com/about) Show submenu for About Us - [Careers](https://iorpartners.com/careers) - [FREE Analysis](https://iorpartners.com/free-analysis) [FREE Analysis](https://iorpartners.com/free-analysis?hsLang=en) ## Do you want to help revolutionize healthcare? # Join Our Team Fueled by a vision to streamline the surgical experience, iOR Partners is leading the office-based surgery movement, a once-in-a-generation change that benefits physicians, patients, and payers. Our turnkey solution empowers surgeons to seamlessly integrate clinic and surgery in one location, utilizing the highest level of patient safety. ### Be a part of redefining surgical excellence in the U.S. and around the world! ## Now Hiring For: OBS Manager (Office-Based Surgery) - Onsite, Moses Lake, WA **About the Job** iOR Partners is hiring an OBS Manager to help keep our office-based surgery program in Moses Lake running smoothly. This is a coordination and support role at heart: you'll work side by side with our physicians and clinical staff to keep surgical schedules on track, patients prepared, and day-to-day operations organized. We're looking for someone articulate, highly organized, and comfortable interfacing directly with physicians — someone who builds trust quickly and can keep a lot of moving pieces on track without losing sight of the details. This role is a great fit for someone early in their operations career who wants to grow into a broader leadership position over time. We'll train the right person on our clinical and compliance workflows. What matters most is your ability to stay organized, communicate clearly, and work well with our physician partners. **Responsibilities** - Support day-to-day surgical operations, including scheduling, workflow coordination, and patient flow - Serve as a day-to-day point of contact for physicians, helping keep surgical schedules organized and communication running smoothly - Assist in driving efficiency across surgical schedules to maximize throughput and minimize downtime - Support clinical teams with pre-surgical diagnostics, patient workups, and coordination of testing (i.e. biometry, topography, OCT, visual fields) - Help ensure alignment between clinical findings and surgical planning to support readiness and outcomes - Support optometric outreach efforts in coordination with the Provider Relations Manager (PRM) – Optometric Growth - Build and maintain relationships with referring optometrists and assist with in-market engagement activities - Support compliance with OSHA, HIPAA, and all applicable state and federal regulations - Support accreditation readiness (QUAD A/AAAASF, TJC as applicable) by helping the clinical operations team prepare for audits and maintain related documentation - Partner with iSupply (materials management) to support inventory management, vendor coordination, and cost efficiency - Collaborate with the RCM team to support alignment between clinical operations, documentation, and reimbursement workflows - Serve as an on-site liaison coordinating across iOR teams including RCM, accreditation, compliance, and materials management - Ensure accurate and timely documentation across all surgical cases and maintain compliance within EHR systems - Support staffing coordination, training, and oversight of surgical personnel as applicable based on site model (dedicated surgical team vs. shared clinic staff; scope to be finalized) - Track and support operational performance metrics such as utilization, efficiency, and patient experience - This is not a comprehensive list of duties and you may be asked to perform different tasks if your role within or the objectives of the organization changes **Required Qualifications** - Strong communication, organization, and problem-solving skills, with the ability to build trust and work effectively with physicians - Comfortable coordinating across multiple teams and adjusting to shifting priorities in a clinical setting - Must be based locally within the Moses Lake, WA market; this is not a remote position - Authorization to work for an employer in the United States without visa sponsorship **Preferred Qualifications** - 3–5+ years of experience in surgical operations, ASC, or office-based surgery — we're happy to train the right candidate who is new to this space - Hands-on clinical experience in ophthalmology or optometry, including pre-surgical diagnostics and patient workups - Working knowledge of surgical workflows, compliance requirements, and accreditation standards - Experience supporting optometric outreach or building relationships with referring providers - Experience coordinating across multiple providers or practices within a surgical setting - Exposure to accreditation processes (QUAD A/AAAASF, TJC) or maintaining survey readiness - Clinical certifications such as COA, COT, or similar ophthalmic/optometric credentials **Job Type: Full-Time (40/hr week)** Location: Onsite - Moses Lake, WA Salary Range: $70,000 - $85,000 Provider Relations Manager - Remote + Travel **About the Job** We are seeking an experienced Provider Relations Manager to manage and support a portfolio of ophthalmology practices utilizing iOR Partners' Office-Based Surgery services. This role serves as the primary relationship owner for assigned accounts and is responsible for customer engagement, satisfaction, retention, issue resolution, and coordination across internal operational teams. The ideal candidate is a highly organized, relationship-driven healthcare professional who is comfortable working directly with physicians, administrators, and internal teams. They should be able to manage multiple accounts, identify concerns early, coordinate solutions, and maintain strong customer relationships in a fast-paced and evolving environment. **Responsibilities** - Serve as the primary relationship owner for assigned customer accounts. - Build and maintain strong relationships with physicians, administrators, and practice leadership. - Conduct routine account reviews focused on customer satisfaction, operational performance, service needs, and overall account health. - Identify customer concerns, service gaps, and retention risks and coordinate appropriate internal follow-up. - Maintain ownership and visibility of customer issues through resolution. - Partner with Revenue Cycle Management, Materials Management, Launch, Clinical Operations, Accreditation, and other internal teams to support assigned accounts. - Review and communicate operational, financial, reimbursement, and service-related information as needed. - Support new-site launches, account transitions, and post-launch stabilization activities. - Participate in customer site visits, strategic meetings, and operational reviews. - Maintain accurate documentation of customer interactions, follow-up items, and account activity. - Escalate significant customer concerns or account risks to leadership appropriately. - Support customer retention, operational improvement, and service expansion initiatives. **Required Qualifications** - 5+ years of experience in healthcare operations, physician relations, account management, clinical operations, customer success, or a related healthcare field. - Experience working directly with physicians, administrators, or healthcare leadership. - Strong relationship-management, communication, and organizational skills. - Ability to manage multiple customer accounts and competing priorities. - Strong problem-solving skills and ability to coordinate issues through resolution. - Ability to review and communicate operational and financial information. - Proficiency with Microsoft Outlook, Excel, Word, PowerPoint, and Teams. - Ability to work independently in a remote environment. - Ability to travel as required. **Preferred Qualifications** - Ophthalmology experience. - Office-Based Surgery (OBS) or Ambulatory Surgery Center (ASC) experience. - Experience supporting physician practices or multi-site healthcare organizations. - Knowledge of healthcare revenue cycle, accreditation, clinical operations, or materials management. - Experience with new-site launches, implementations, or operational transitions. **Willingness to travel:** Up to 20% **Job Type: Full-Time (40/hr week)** Location: Remote + Travel Salary Range: $75,000-$110,000   ## Apply Here: Please send resume to HR@iorpartners.com #### Benefits Offered - Health Insurance - Dental and Vision Insurance - Life Insurance - Short and Long Term Disability - 401(k), up to 6% match of your contribution - Paid Time Off and Paid Holidays - [Office-Based Surgery](https://iorpartners.com/office-based-surgery) - [iOR Suites](https://iorpartners.com/office-based-surgery-suite-implementation/) - [About Us](https://iorpartners.com/about) - [Careers](https://iorpartners.com/careers) [FREE Analysis](https://iorpartners.com/free-analysis?hsLang=en) --- [![iOR-Partners-Logo-Stacked\_Full-Color-Reversed](https://iorpartners.com/hubfs/iOR-Partners-Logo-Stacked_Full-Color-Reversed.svg "iOR-Partners-Logo-Stacked_Full-Color-Reversed")](https://5175068.hs-sites.com/home?hsLang=en) Copyright © 2025, iOR Partners [facebook-f icon](https://www.facebook.com/profile.php?id=61553224443815) [linkedin-in icon](https://www.linkedin.com/company/ior-partners/) [X Twitter icon](https://twitter.com/IorPartners) [instagram icon](https://www.instagram.com/iorpartners/) [Follow us on Facebook](https://www.youtube.com/channel/UCJSRG05z_dU2iZ18JACE1Zw) [info@iorpartners.com](mailto:info@iorpartners.com) [816-897-7670](tel:+1-816-897-7670)